Our new ITISeasy.business Version V18 naturally includes AI-powered features. The optimization potential through the use of artificial intelligence is truly overwhelming. Of course, new technologies can also come with a few pitfalls.

Thanks to our extensive experience in this area, we’ve been able to harness the key advantages of AI specifically for our solutions – while avoiding unnecessary disruptions. We’ve summarized the most important facts for you here:

Your Private AI learns specifically for your business needs, using your existing data sources such as your document management system and internal company wiki. It becomes your personal assistant – powered by your company know-how, with no need for a full neural network retraining.

This AI runs privately on our systems – so there’s no need to worry about your internal knowledge or trade secrets.

Your “private AI” , connected with your DMS and company wiki, boosts productivity, saves time, and reduces manual tasks to a minimum.

As AI is increasingly being adopted in businesses, ITIS AG has integrated its own AI features into ITISeasy. The goal was to design a secure, non-public AI integration based on existing and pre-trained large language models (LLMs). With this integration, users can chat within the application or use the AI for text creation, website generation, and translations.
But what’s the point if the AI can only access general training data and knows nothing about the company or its processes? That alone isn’t enough – there are already many chatbots with such features, but they don’t provide the kind of help we actually need from AI.
Alongside developing AI features that speed up tasks or even automate them entirely (e.g., scheduling), we also wanted to improve the chatbot’s functionality.  Here’s what using these features might look like in practice:

Imagine a support situation at a company that manufactures photovoltaic inverters. A customer calls. They operate a solar power system with multiple inverters. One of their inverters displays error code F48. We know it's an error – but what does it mean, and how can it be fixed?
Now we’d normally need specially trained personnel or even engineers to analyze the issue. Of course, error F48 and its resolution are documented. Somewhere... documented... but where? 

So we search the wiki – oops, wrong inverter model! The customer is growing impatient...   It takes time to locate the right manual. So far, so manageable – but what firmware version is the customer even using?  The support experience is quickly reaching a critical point.

Luckily, we have our ITIS tool “AI your own Documents”!   With this feature, we can simply ask the support module within ITISeasy.business:

If voltage is present:

Ask the customer how many modules are connected to the string

- Ask for the module type to determine their nominal voltage

- Calculate the string’s nominal voltage: Number of modules × module nominal voltage

If the voltage is below 100V, too few modules are installed.  If it’s higher, there may be a wiring issue or a poor plug connection.

Next Steps: The customer should recheck the connections and measure the voltage at the string’s output with a suitable DC measuring device.
If the measured voltage matches the inverter's display, the inverter is not the issue.
If there is a deviation, an RMA should be created in ITISeasy.business, and the inverter sent in for inspection.